Customer Service Agent needed in Canada at Optima Communications International Inc  – 247Gist&JobsUpdate
Connect with us

247Gist&JobsUpdate

Customer Service Agent needed in Canada at Optima Communications International Inc 

Jobs In Canada

Customer Service Agent needed in Canada at Optima Communications International Inc 

A customer service representative (CSR) – also called an agent – is a person who works in a call or contact center and helps customers with their issues. They may do this using a variety of channels, including phone, chat, email and social media.

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job details

  •  Location: Toronto, ON
  •  Salary: $19.00HOUR hourly for 35 to 37 hours per week
  •  Terms of employment: Permanent employment
    Full time
  •  Day, Evening, Early Morning, Morning
  •  Start date: Starts as soon as possible
  •  Vacancies ;5 vacancies

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Job requirements

Languages

Bilingual

Education

No degree, certificate or diploma
or equivalent experience

Experience

7 months to less than 1 year

Specific Skills
Address customers’ complaints or concerns
Answer inquiries and provide information to customers

How to apply

By email

cristina_longo@optima.net

This job posting includes screening questions. Please answer the following questions when applying:
  • Are you currently legally able to work in Canada?

Advertised until

2022-02-01

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Continue Reading
You may also like...

More in Jobs In Canada

To Top